TERMS & CONDITIONS

These terms and conditions apply to Coach Cauldwell (“Service Provider”) and the Service Providers website, mobile apps, or other online services.

1. Payment and delivery
The Service Provider accepts the following payment methods as a minimum: Visa and MasterCard or bank transfer .
You will not be charged any fees that affect the price offered through the Service Provider.
The amount is deducted only when your purchased service, regardless of whether it is a diet plan, workout plan or the like, has been delivered by email, or you have accepted the payment after signing up for the online training course.
The Service Provider will never be able to withdraw a larger amount than you have approved at the time of purchase.
Prices are quoted in GBP incl. VAT.

With an online training course you are automatically signed up for payment through a third party service. This means that an agreed upon amount will automatically be withdrawn in the agreed upon fixation and the amount of time you are active. The Service Provider uses SPULK, a payment system delivered by a world renowned company by and is commonly used around the world.
With automatic signup, your card number and expiration date will be transmitted through external use of Secure Sockets Layer (SSL) encryption. The encryption ensures a high level of security regarding unauthorised access to your information.
By accepting the terms as a client at the Service Provider, you grant permission to send instructions to the financial institution that issues your card in accordance with the terms of your agreement.

2. Right of withdrawal
By accepting ‘terms and conditions’ you agree that online training courses, workout plans and diet plans are tailored specifically according to your needs and objectives.
Thus, there is no right of withdrawal after your training plan, diet plan or training course has been delivered based on the agreed commitment.

3. Data and Privacy
For a detailed overview of the personal data policy, please go to /data-policy

4. Cookies
The Service Provider uses cookies from Google Analytics. Google Analytic is persistent cookies and is used to analyse website statistics and user behaviour. Google Analytics does not collect personal information. You can learn about Google Analytics cookies at: http://code.google.com/intl/da/apis/analytics/docs/concepts/gaConceptsCookies.html#HowGAUsesCookiesand http://www.facebook.com/help/cookies.

5. Age
If you are under 18 years of age and accept these terms and conditions, your Service Provider encourage your parents and/or guardian to participate in and advise you on your use of online activities. The Service Provider encourages children to have their parents and /or a guardian’s permission before publishing information to an online media such as the one of the Service Provider.

6. Law and jurisdiction
Purchase of services through the Service Provider and its website, mobile apps, or other online services are subject to Law. Any dispute will be settled by the courts.

7. No refunds will be given.

8. Section 28 of the Consumer Contracts Regulations 2013

In the UK the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations) provides consumers with the right to cancel distance and off-premises contracts, although this right doesn’t apply if the goods ordered are to be made to the consumer’s specifications or are clearly personalised.

9. Client has to follow the 3 golden rules of coaching

• Communication – this ensures client & coach understanding and must be done through the app. (If not communicated after one week you will be taken out of the coaching)
• Honesty – this allows us to guide you through difficult or problematic times (zero tolerance with this)
• Checking in this has to be done on a weekly basis on your selected day- (2 strike policy)

Failure to do these can result in cancellation of agreements and coaching will be terminated.